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If you are not 100% satisfied with your purchase you can return it for a refund, provided it is within 30 days of receipt of your order and the item is as new and in the original packaging. Free returns available
To return your order please follow the link below to start your return process. Use order number starting with N to register your return
Normal return process time is 5-10 working days from date delivered. If you want to exchange to a different size, and don’t want to wait, please return the order for a refund and place a new order online. Please be aware that stock can sell out fast during busy periods, such as sales and Christmas. To avoid disappointment if the requested size is sold out, we recommend you return your order for a refund and place a new order online for the size you need right away. Exchanges are subject to availability - if the desired size is not available when we receive and inspect your return, we will issue a refund and notify you via email. For all other questions see below. For all other questions see below
All orders which are returned should be sent back to us suitably packaged. Products that are damaged due to insufficient protection may be charged a restocking fee of up to 10% of the total price of item(s). Items packaged in a box (e.g. footwear) must be returned in sufficient packaging for added protection. Courier/postage label must not be applied directly to the product packaging (e.g courier label applied to INOV8 footwear box). Please see image below of examples;
Package the item in a suitable box or bag and ensure sufficient protection is added so the product isn't damaged in transit.
Then seal the outer box or bag and apply the returns label securely to the top.
DO NOT place the returns label on the INOV8 shoe box.
Instead, place the returns label on the outside box which the INOV8 shoe box sits inside of.
For customers purchasing in the UK under the Consumer Contracts Regulations 2013 (“CCR”) you have the right to cancel your order within 14 days after the day you receive (or someone you nominate) receives the order. If you ordered multiple items in one order, and the items are delivered on different days then you (or someone you nominate) have the right to cancel within fourteen days of the day that the last item was delivered. Notice must be given in writing, either by email or by post to:
Cancellation Terms