ORDERING AND PAYMENT

Registration

By registering with inov-8.com, you will be able to view your orders. You will also be able to store your payment details on our secure server, which will make checking out quicker and simpler. However you can also checkout as a guest, this means that you don’t have to create an account with us.

Secure Payment Processing

At inov-8, all online purchases take place safely, using the latest internet security technology to protect our customers. We accept orders only from web browsers that can use Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers now support this.

The inov-8 website is COMODO RSA assured, which is an independent hallmark and is industry standard security. We use Verified by Visa and MasterCard SecureCode on our website to give you added security when you shop on-line. If you have questions regarding our credit card security policies, please Enquiries from our contact us page. 

Promotional Codes and Gift Vouchers

If you are using a promotional code please enter it in the promotional code box on the basket page. The discount will automatically be calculated. Promotional codes are for one time use only and may not be used in separate orders or applied to different products in the case of an exchange. If you have an E-Voucher please enter in the checkout page and it will automatically calculate your discount. Once purchased gift vouchers are non refundable.

Errors and Omissions

In the case of errors or omissions on the website inov-8 reserve the right to refund your order prior to the goods being dispatched.

inov-8 reserve the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order.

Every care has been taken to ensure that the descriptions and specifications of inov-8 products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers. 

Order Confirmation

You will receive an email to confirm that we have received your order. If you have a problem processing your payment online or are not certain if your payment was successful please call your local Customer Services team.

Prices

Prices are quoted in UK pounds, US dollars and EU Euro. All US dollar prices exclude value added tax. Local import duties may be payable by the recipient on receipt of the order.

Out of Stock Product and Pre-Orders

It is not possible to place an order for an out of stock product. You can however express your interest in an item that is not available by using the inform me email link on the product page. You will then receive an email as soon as the item becomes available in your chosen size and colour.

Amending or Cancelling an Order

If you have any concerns about an order you’ve already placed please contact your Local Customer Service team. Please note that once an order has been placed inov-8 are unable to amend it. Items must be returned to be amended, whereby the original order will be cancelled and a new order placed for the amend. If you purchased your goods in the EU you can cancel your order under the Consumer Contracts Regulations and more information can be found in our Terms and Conditions.