We are always on the lookout for talented individuals to join our committed, hard-working team.
Although the team is relatively small in terms of numbers, every member lives and breathes the brand, thus contributing to the outstanding results we continue to achieve in a competitive market place.
We have two working hubs in the UK; one in Crook, County Durham, a stone’s throw from where the company was born in 2003, and the other in Staveley, at the epicentre of the Lake District mountain running scene. Our third hub is just outside of Boston, US, embedded amongst some of the most creative sporting minds in the world. This is where we post our vacant positions.
If you are interested in working with us and there are no vacant positions posted, you can send a letter and your CV to email@example.com.
Job Title IT Support
Location Based in Crook, County Durham with occasional travel to Staveley, Cumbria as required.
Salary Competitive salary dependent on experience.
Background inov-8 is an innovative, agile brand, focussed on the committed Functional Fitness, Off-Road and Triathlon athlete. We deliver naturally fast, stripped back shoes with the best grips.
We are a fast growing, market leading brand, trading in more than 60 countries within the off-road running and elite fitness categories. Everything inov-8 does is designed to celebrate the grit and glory of the committed athlete.
Working as part of a small team to achieve ambitious targets through a ‘can do approach’; in a modern, innovative and successes orientated culture. This is a fantastic opportunity to develop within a fast growing international brand.
Responsibilities inov-8 are searching for an IT Support Person to join our IT team based in Crook, County Durham.
Provide 1st line IT support for the business’ IT network and systems, including Windows and Mac workstations, tablets, Windows servers and Exchange email server.
Provide end user support and training with Microsoft Dynamics AX 2012.
Provide remote assistance where necessary to users located at our Staveley (Cumbria) and Southborough (MA, USA) offices.
Managing the IT Support ticketing system, including the prioritization of support tasks to 2d and 3nd tier support.
Active directory management.
Management of Sophos Cloud Proofpoint email security services.
Ensuring all Windows workstations and servers are up to date with the latest important updates using WSUS.
Ensuring all business-critical servers and data are successfully backed up daily using Symantec Backup Exec.
Software licensing management (including Windows)
To assist with documenting the business’ disaster recovery procedures.
To assist and support the development of any future IT projects.
As a minimum you will:
Hold a BTEC Higher National Certificate or equivalent in a relevant subject area;
Have knowledge or experience maintaining computer networks and Microsoft operating systems (including Windows 10 and Windows Server 2012).
Knowledge or experience of Exchange Server; Windows Server 2008 or 2012 (including Active Directory, DNS, DHCP and Group policy).
Be familiar with software packages including MS Office Suite and be able to demonstrate experience in providing IT support.
Be able to communicate effectively with a range of people across the business, both verbally and in writing; as well as demonstrating excellent interpersonal skills in order to develop and maintain effective working relationships.
Be able to work to and meet firm deadlines and have the ability to learn new ICT skills quickly.
The following attributes would be advantageous:
A degree in a relevant discipline.
Knowledge or experience of Apple Mac operating systems and mobile devices.
Experience with Microsoft Dynamics AX 2012 would be advantageous but not essential.
Familiarity with the use of information systems to support business operations.
UK driving licence and access to a vehicle to travel between sites as required.
We are looking for someone with:
An enthusiastic, organised and methodical approach and a keen eye for detail.
A good problem solver with the ability to think laterally.
Reliability and the ability to work diligently using their own initiative without close supervision.
Presentable, pleasant and capable of making a positive impact on those around them.
A willingness to work outside normal office hours on occasions.