We are always on the lookout for talented individuals to join our committed, hard-working team.

Although the team is relatively small in terms of numbers, every member lives and breathes the brand, thus contributing to the outstanding results we continue to achieve in a competitive market place.

We have two working hubs in the UK; one in Crook, County Durham, a stone’s throw from where the company was born in 2003, and the other in Staveley, at the epicentre of the Lake District mountain running scene. Our third hub is just outside of Boston, US, embedded amongst some of the most creative sporting minds in the world. This is where we post our vacant positions.

If you are interested in working with us and there are no vacant positions posted, you can send a letter and your CV to jobs@inov-8.com.

Current vacancies

Ecommerce Customer Care Assistant

Ecommerce Content & Merchandising Executive


Job Title

Ecommerce Customer Care Assistant

Location

Crook Office, Co. Durham, UK

Hours

08:30 to 17:00 with 30-minute lunch; Mon-Fri

Salary

Competitive

Background

inov-8 is a fast growing, market leading brand trading in more than 60 countries within the trail running, road running and elite fitness categories. They have recently launched a new ecommerce website and are looking for a Customer Care Assistant to help with inbound customer enquiries.

The Brand

Everything inov-8 does is designed to celebrate the grit and glory of the committed athlete. Every inov-8 product is designed to be light, fast and natural with unrivalled grip for multiple terrains. The inov-8 brand is committed to running and fitness. It is bold, innovative, determined, and tough.

Working to support a small senior team to achieve ambitious targets through a “can-do approach” in a modern, innovative and success orientated culture. This is a fantastic opportunity to develop within a fast-growing brand.

Overview

The Customer Care Assistant will directly support our ecommerce and marketplace customers to help drive sales, excellent service and brand satisfaction. Our customer care is central to the brand experience we offer our customers and this needs to be consistent across all channels of communication including but not limited to emails, telephone calls and social media interactions.

Role

Including but not limited to:

  • Responding to and resolving enquiries from inov-8 ecommerce and marketplace customers via email, the telephone and social media
  • Supporting the ecommerce team with content generation for the website when required, notably maintaining the website’s FAQs section/knowledge base and making content recommendations based on enquiries
  • Working closely with our warehouse, logistics partners and operations teams for customer order enquiries
  • Becoming a font of knowledge of all inov-8 product lines to offer the most comprehensive answers to product specific questions from our customer base
  • Adhering to company policies and procedures to ensure comprehensive documentation
  • Helping out with ad hoc projects as required

 

Person Specification

 

Must have

  • 2+ years in a retail or customer service role, ideally in sports apparel and footwear
  • Minimum C grade at A-Level Maths and English
  • Excellent communication skills, especially written communication via email and social media channels
  • Excellent organizational skills, customer service skills as well as honesty, integrity and professionalism
  • Ability to follow issues through to resolution
  • Ability to multi-task and prioritise as required Demonstrable proficiency with Microsoft Office suite
  • Computer skills, including working knowledge of social media sites such as Facebook, Twitter and Instagram

Should have

  • Experience in B2C/retail environment
  • Ability to work equally as well as part of a team or independently
  • Ability to learn quickly as products are refreshed throughout the year
  • An interest in running, fitness and the outdoors

Like to have

  • Experience in footwear and sports apparel
  • Interest in the Outdoors, Trail Running, CrossFit, Obstacle Racing, Triathlon or Hiking would be desirable.

Closing date

Sunday 29th July 2018

Interview date

Wednesday 1st August 2018

Contact

DanielleGlancy@inov-8.com

NO AGENCIES

Benefits

Competitive Salary, 22 days holiday plus Bank Holidays (increasing 1 day per year for every year of service to a maximum of 25 days), Company Pension Scheme, and generous Staff Purchase Scheme amongst others.




Job Title

Ecommerce Content & Merchandising Executive

Location

Lake District, UK

Hours

09:00 to 17:30 with 30-minute lunch; Mon-Fri

Salary

Competitive

Background

inov-8 is a fast growing, market leading brand trading in more than 60 countries within the trail running, road running and elite fitness categories. They have recently launched a new ecommerce website and are looking for a Customer Care Assistant to help with inbound customer enquiries.

The Brand

Everything inov-8 does is designed to celebrate the grit and glory of the committed athlete. Every inov-8 product is designed to be light, fast and natural with unrivalled grip for multiple terrains. The inov-8 brand is committed to running and fitness. It is bold, innovative, determined, and tough.

Working to support a small senior team to achieve ambitious targets through a “can-do approach” in a modern, innovative and success orientated culture. This is a fantastic opportunity to develop within a fast-growing brand.

Overview

The Ecommerce Content & Merchandising Executive is responsible for supporting the trading of the ecommerce website by working alongside the Ecommerce Trading Manager to use analysis, sales trends and data to effectively merchandise the site for optimal sales. The Content and Merchandising Executive will work closely with the team on optimising product copy for SEO and the Graphic Designer on ensuring images are formatted correctly for syndication on inov-8.com and other digital channels. The key objective is to create a customer experience that reinforces the brand’s Forged in the Fells and Get A Grip messages whilst maintaining a commercial bent, focused on generating sales.

Role

Including but not limited to:

  • Creating product copy for running and training shoe categories, equipment and apparel for the website and product managements systems
  • Create, publish and edit product content for seasonal and mid-season drops
  • Help with content creation for the website and other owned digital channels
  • Work with the the Ecommerce Trading Manager to ensure merchandising is aligned to marketing campaigns and sales trends
  • Ensure all onsite communication on inov-8’s owned channels remains on brand whilst also being highly commercial
  • Support 3rd party marketplaces with relevant copy and metadata
  • Helping out with ad hoc projects as required

 

Person Specification

 

Must have

  • 2+ years of ecommerce content and merchandising experience
  • Strong written skills
  • Strong working knowledge of Adobe Creative Suite
  • A passion for running, fitness and the outdoors
  • Ability to work to tight deadlines
  • Ability to use data to inform decisions
  • Team player – across multiple sites
  • Work across departments Product, Social, PR and eCom primarily

Should have

  • Good web aesthetic – demonstrable creativity and usability
  • Multi-tasker with a keen eye for detail
  • Proactive self-starter

Like to have

  • Photography and videography skills
  • Experience in footwear and sports apparel
  • Background in sport science, or active sport participation

Closing date

Sunday 29th July 2018

Interview date

Monday 6th August 2018

Contact

melaniemckay@inov-8.com

NO AGENCIES

Benefits

Competitive Salary, 22 days holiday plus Bank Holidays (increasing 1 day per year for every year of service to a maximum of 25 days), Company Pension Scheme, and generous Staff Purchase Scheme.