THE INOV-8 GUARANTEE
Faulty items will either be replaced, repaired or refunded following evaluation by the inov-8 Customer Services team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty. Faulty items can be returned within twelve (12) months for a replacement or a repair. If neither of these is possible, we will offer a refund. Returns are only accepted for items purchased directly from inov-8.com with accompanying proof of purchase. This guarantee does not cover normal wear and tear, misuse or accidental damage and is conditional upon care instructions being followed. This guarantee does not affect your statutory rights in any way.
If you have purchased your item from a Retailer Partner, you should return the item directly to the Retail Partner where the item was purchased. For items bought with one of inov-8’s Retail Partners, please contact them directly to arrange an exchange or refund.
To initiate a return, simply return the item using the returns slip enclosed with your delivery.
WHAT IS “NORMAL WEAR AND TEAR?”
Normal wear and tear is defined as the wearing down of the sole or upper units of a shoe, while only wearing it for its intended use. Let's say you purchased one of our road shoes and you're a triathlete who logs over 70 miles per week. While most of our road models can get you as many as 600 miles or more during the life of the shoe, chances are, once you've hit that threshold, the shoes have undergone some substantial "wear and tear."
These Terms & Conditions are governed by English law and you and we agree to submit to the exclusive jurisdiction of the English courts in respect of any matter arising hereunder.
© Inoveight Limited 2016