TERMS & CONDITIONS
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inov-8 is a trademark of Inoveight Limited A company registered in England & Wales, Company number: 4195383 VAT registration number: GB 135 530 729 Registered office address: Inoveight Limited, 12B Beechburn, Prospect Road, Crook, County Durham, DL15 8RA, England.
When you place an online order through the site, you will be requested to provide personal and card payment details. As part of the online transaction, we will perform a fraud credit check via our payment provider Stripe. By submitting a payment through the site, you are granting permission for us to carry out such checks via Stripe as required. You will receive an email to confirm that we have received your order. If you have a problem processing your payment online or are not certain if your payment was successful please call Customer Services. Orders on the site are subject to the required stock availability. Items added to your basket on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time. It is not possible to place an order for an out of stock product. You can, however, express your interest in an item that is not available by using the inform me email link on the product page. You will then receive an email as soon as the item becomes available in your chosen size and colour. When you have placed your order via the site, the stock will be reserved for your purchase. However, sales will not be finalised and a contract will not be formed between us until the order dispatches from the warehouse, and payment is successfully taken. Please see list of countries that we deliver to here. Some regions and territories will occur an additional delivery charge. If this affects your order a member of our customer service team will contact you to discuss your order and any additional charges that you may need to pay.
At inov-8 we take online fraud very seriously and aim to prevent this crime from happening as much as possible. All orders are screened via a third-party system, which will flag up any potential threats. If a threat is flagged up we will contact the customer who has placed the order. We will require proof of ID in the form of a utility bill or a photo of the payment card with certain sections of the information removed for security purposes. We will destroy this information once the data has been verified. We do these checks for the protection of the customer and for the protection of the business.
If you have any concerns about an order you’ve already placed please contact Customer Services. Please note that once an order has been placed inov-8 are unable to amend it. Items must be returned to be amended, whereby the original order will be cancelled and a new order placed for the amendment. If you purchased your goods in the EU you can cancel your order under the Consumer Contracts Regulations and more information can be found in these Terms and Conditions under Order cancellations below.
All site pricing will be shown in local currency where available on the order pages when you place your order. Orders can only be placed in the currency relating to your shipping country, and we are unable to offer alternative currency pricing to any customer. Our shipping/delivery rates are below.
All UK & EU pricing is shown inclusive of tax, and orders in the Channel Islands will have this tax removed from their order total at the checkout, once a valid delivery address has been confirmed. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect. US pricing is shown exclusive of sales tax, and sales tax may be added at the checkout, once the delivery address has been confirmed. You may have to pay import duties or sales taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. All US dollar prices exclude value-added tax. Local import duties may be payable by the recipient on receipt of the order.
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will resolve this directly with you. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you. We reserve the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order if payment has been taken by us.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
Products will be your responsibility from the time we deliver the product to the address you gave us or you collect it.
Pricing in the following territories is inclusive of duty and tax: UK Orders in these territories will be sent duty paid, meaning that no further import duty or tax will be payable after the order has been placed on the site.
From time to time, inov-8 will run discounted pricing on specific items as part of a sale or promotion. Subject to the sentence below, inov-8 is happy to compensate for the difference between the amount paid and the discounted price, if the item was purchased within 14 days of the commencement of the specific discount. Please note that we are not able to offer any refund if the same item (inc. colour/size) is not in stock on the site at the time of the request, or if the item was originally purchased at a discounted sale price or we have already provided a price match on the order.
During sale periods no discount code or voucher can be used on purchases
The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. The packaging of the product may also vary from any that are shown in images on our website.
We accept the following payment types on our site:
- American Express
- Diners Club (USA Only)
- inov-8 Gift vouchers
At inov-8, all online purchases take place safely, using the latest internet security technology to protect our customers. We accept orders only from web browsers that can use Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers now support this. The inov-8 website is COMODO RSA assured, which is an independent hallmark and is industry-standard security. We use Verified by Visa and MasterCard SecureCode on our website to give you added security when you shop on-line. If you have questions regarding our credit card security policies, please email Enquiries through our contact us form.
- Inoveight Limited reserves the right to update and change the terms and conditions of our inov-8 Gift Voucher at any time. This does not affect your legal rights. Use of your inov-8.com Gift Voucher constitutes acceptance of our Terms and Conditions and we, therefore, recommend you read them all.
- inov-8.com Gift Vouchers remain the property of inov-8.com who maintains the right to cancel the card in situations where it is deemed necessary to do so.
- The value of your inov-8.com Gift Voucher can only be redeemed on www.inov-8.com. The Gift Voucher balance cannot be exchanged for cash or redeemed against the purchase of another card.
- The maximum amount that an individual inov-8.com Gift Voucher can hold is £/$250; this limit cannot be exceeded by performing balance transfers.
- Gift vouchers are currently only available on our US and Uk storefront You can perform balance enquiries via our websites at the basket and checkout stage.
- Validity - Your Inov-8.com Gift Voucher is valid for a period of 24 months from the date of activation, after which the code will no longer be valid.
- Lost/Stolen/Damaged - In cases where your Inov-8.com Gift Voucher is lost or stolen, inov-8 is unable to replace or reimburse the remaining balance on a card. inov-8 cannot be held responsible for any balance lost on an inov-8.com Gift Voucher as a result of theft or fraud. All inov-8.com Gift Vouchers have a unique ID number which is sent to the end-user once the order has been activated.
- Using an inov-8.com Gift Voucher - Customers may use their inov-8.com Gift Voucher in the UK and US only via our website (http://www.inov-8.com). Please note any redemptions, balance enquiries, top-ups and balance transfers will be reflected in the currency applicable to the country you are using it in.
- Crediting an inov-8.com Gift Voucher Should you return the product(s) purchased using an inov-8.com Gift Voucher for an exchange of a lesser value, any refund amount due will be credited to the original method of payment. If a partial refund is made for any purchase using an inov-8.com Gift Voucher and another method of payment, then any refund amount owing will be credited to the inov-8.com Gift Voucher in the first instance. If the total to be refunded is more than originally paid by inov-8.com Gift Voucher, then any remaining refund balance will be refunded to the other method of payment used (debit/credit card).
If you are using a promotional code please enter it in the promotional code box on the basket page. The discount will automatically be calculated. Promotional codes are for one-time use only and may not be used in separate orders or applied to different products in the case of an exchange. If you have an E-Voucher please enter in the checkout page and it will automatically calculate your discount. Once purchased gift vouchers are non-refundable.
If you are not 100% satisfied with your purchase you can return it for a refund, provided it is within 30 days of receipt of your order and the item is as new and in the original packaging. All returns for orders must be sent back to inov-8 within two weeks of the refund request being made. We reserve the right to refuse refunds for returned items, which are not in a saleable condition. We recommend you try the shoes on at home inside and on clean floors, as we unfortunately don’t accept returns of shoes that have dirty outsoles and show any sign of wear.
All orders which are returned should be sent back to us suitably packaged. Products that are damaged due to insufficient protection may be charged a restocking fee of up to 10% of the total price of item(s). Items packaged in a box (e.g. footwear) must be returned in sufficient packaging for added protection. Courier/postage label must not be applied directly to the product packaging (e.g courier label applied to inov-8 footwear box). Please see image below of examples; We reserve the right to not refund the outgoing shipping costs to the customer if the said product(s) are returned for a refund.
If you’re satisfied with your items but require a different size or colour, please return the item for a refund and place a new order for the desired item. UK and USA customers will be provided with free return labels. EU customers are responsible for their own return costs.
If you have purchased your item from a Retailer Partner, you should return the item directly to the Retail Partner where the item was purchased. For items bought with one of inov-8’s Retail Partners, please contact them directly to arrange an exchange or refund.
Faulty items will either be replaced, repaired or refunded following evaluation by the inov-8 Customer Services team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty. Faulty items can be returned within twelve (12) months for a replacement or a repair. If neither of these is possible, we will offer a refund. Returns are only accepted for items purchased directly from inov-8.com with accompanying proof of purchase. This guarantee does not cover normal wear and tear, misuse or accidental damage and is conditional upon care instructions being followed. This guarantee does not affect your statutory rights in any way.
For UK and US orders, to initiate a return, please email Online Returns through our contact us form. For EU and International customers (excluding USA) please use our Global E returns portal, Start your Global-E return here
Normal wear and tear are defined as the wearing down of the sole or upper units of a shoe, while only wearing it for its intended use. Let's say you purchased one of our road shoes and you're a triathlete who logs over 70 miles per week. While most of our road models can get you as many as 600 miles or more during the life of the shoe, chances are, once you've hit that threshold, the shoes have undergone some substantial "wear and tear."
UK/ROW Customer Services
- Email Enquiries through our contact us form
- Email Enquiries through our contact us form
For customers purchasing in the UK under the Consumer Contracts Regulations 2013 ("CCR") you have the right to cancel your order within 14 days after the day you receive (or someone you nominate) receives the order. If you ordered multiple items in one order, and the items are delivered on different days then you (or someone you nominate) have the right to cancel within fourteen days of the day that the last item was delivered.
The notice must be given in writing, either by email or by post to:
- Email Online Returns through our contact us form
- By post (UK & EU): inov-8 Returns, Inoveight Ltd, 12b Beechburn, Prospect Road, Crook, Country Durham, DL15 8RA, UK
- By post (USA): inov-8 Returns, 12 Southville Road, Southborough, Massachusetts, 01772, United States
If you cancel your order under the CCR you must send off the goods to us within 14 days of telling us you wish to cancel.
For all order cancellations through the CCR, you are eligible for a full refund including your shipping costs. Refunds will be processed within 30 days of us receiving your cancellation request and will be by the method that you used for payment. However, you need to return your item(s) back to us in good time via a secure delivery service, and items must be returned in good condition.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
The GORE-TEX® guarantee is for the lifetime of the product. Normal wear and tear or damage which has been inflicted on the product due to inappropriate use or incorrect care, are excluded from this guarantee. The product life cycle can be defined as anywhere from 6 months and up, depending on the use of the product. REMEMBER, if water makes it over the cuff of the shoe, GORE-TEX® is rendered useless. The membrane is designed to keep out moisture that falls below the top of your shoe. This does not affect your statutory rights.
Intellectual property rights
Usage of the inov-8 site grants you no rights to any copyright or intellectual property rights relating to the content of the site. All copyright is protected under national and international law. Any site content can only be reproduced or distributed with express permission from Inoveight Limited.
We may transfer our rights and obligations under these terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these terms. This arrangement is between you and Inoveight Limited. No other person shall have any rights to enforce any of its terms. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
Any changes we may make to these Terms & Conditions in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to these Terms & Conditions
You can contact us through our contact us page or alternatively call +44 (0)1388 744975. Our office hours are 9am to 5pm (GMT/BST) Monday to Friday.
1. Introduction to the tax strategy
The operations of Descente UK group including AGHOCO 1085 Limited, Inoveight Limited and UK branch of Descente Global Retail are relatively small, and straightforward in nature. Descente UK group’s principal activity is the manufacture or sales of products of “DESCENTE” and “inov-8” brand under the management of Descente Limited (“DES”). DES, incorporated in Japan, is the ultimate parent company and the head of the group (the “Group”). Our overall vision for tax is to manage risks in order to remain compliant, as well as maximising synergies, allowing the Group to achieve its commercial objectives. The tax strategy and commitments/values set out below stem from, and are underpinned by, our ethical principles and standards for business conduct.
2. Tax Strategy statement Approach to tax risk management and governance: In line with the Descente Code of Ethics and Standards of Ethical Behavior, we comply with all local, international and international laws and regulations, and act ethically and with high integrity. While the Code of Ethics sets forth our fundamental approach to our business activities, the Standards of Ethical Behavior has been established to provide a guideline for each of our employees in their work. Meetings between Descente UK group’s tax team and other business divisions are held periodically, in order to communicate tax issues that may have an effect on business operations, as well as identify and capture any latent tax risks. External advisers fill in the gaps for the limited tax roles, playing a significant role to ensure that key tax risks and issues arising from business transactions and operations in the UK are dealt in accordance with all applicable laws and ordinances by applying diligent professional care and judgement. Any irregular or material issues are escalated as appropriate to our Head Office Tax Team in Japan for consultation and approval. We ensure that we are compliant with our tax filing and reporting obligations in the UK through ongoing engagement with, and support from, external advisers.
Attitude towards tax planning: Descente UK group endeavours to compete fairly and freely, refrain from illegal business activities, promote sound business practices, and be faithful and sincere in all activities and dealings upon acting in the best interests of our stakeholders. Thus, all business transactions are undertaken in accordance with our ethical values and Descente UK group’s business objectives, with the primary focus to comply with all applicable laws and ordinances. We make use of legislated tax incentives and exemptions approved by external advisers to improve corporate value continually, but do not participate in any aggressive tax planning or transactions which do not have a commercial purpose as their primary driver. Furthermore, in line with our ethical values, we are committed to acting in line with both the letter and spirit of the law.
Level of risk in relation to taxation that we are prepared to accept: In relation to our UK tax affairs, Descente UK group’s appetite for tax risk is low and we only structure our affairs based on sound commercial principles and in accordance to our ethical values and relevant tax legislation. Aggressive tax planning is not proactively considered and we do not engage in any operations that would compromise our ethical values, business objectives, Descente UK group’s reputation and the reputation of our wider stakeholders.
Approach towards dealings with HMRC: We seek to maintain an open and transparent relationship with HMRC based on regular and open communication, fair negotiations, timely completion of its reporting obligations and payment of any taxes due. In situations where tax law is unclear, we will seek relevant advice from external tax advisers, and discuss any issues upfront with HMRC. Should any disputes arise, we will maintain our honest and constructive manner with a view to achieving early agreement and resolution.
Our published UK tax strategy satisfies Schedule 19 of the UK Finance Act 2016, in respect of our financial year ending December 2017 (Group’s financial year ending March 2018).
For all non-US & non-UK orders we have partnered with Global-e, a third party service to act a seller on your behalf. Global-e provide cost effective shipping and a secure payment gateway in many different languages and currencies.
The buyer is responsible for all international taxes and duties incurred on delivery from outside of the UK. All international taxes and duties are highlighted at the checkout area unless otherwise stated.
PLEASE NOTE - Once an order has been placed, we are unable to make any changes to that order. Please contact firstname.lastname@example.org as early as possible if you think there is an issue with your order.
© Inoveight Limited 2019
Last updated: 6th December 2019.